24/7 Support That Drives Revenue, Retention, and Scale

AI is changing the way B2B SMBs deliver customer service, and HubSpot’s new Breeze Customer Agent is at the forefront of this transformation. If you’re looking to scale support, qualify prospects faster, and deliver remarkable experiences—without adding headcount—this is a must-watch update for 2025.

What Is the Breeze AI Customer Agent?

Breeze is HubSpot’s AI concierge that works across your entire customer journey. Unlike traditional chatbots, Breeze is a single, intelligent agent that seamlessly switches between sales, marketing, and support—delivering fast, accurate, and on-brand interactions 24/7.

• Instant, 24/7 support: Responds to inquiries at any hour, pulling answers from your CRM and knowledge base.
• Accurate, cited responses: Breeze uses your approved content and always cites sources for added trust.Multi-channel coverage: Supports chat, WhatsApp, Facebook, email, and voice—all at once.
• Smart handoff: Automatically qualifies prospects, books meetings, or escalates complex issues to a human rep.
• No coding required: Set up in minutes by converting your knowledge base docs into helpful answers.

Real Results: Why SMBs Are Adopting Breeze

• 65%+ of conversations resolved automatically (top teams hit 90%)
• 39% faster ticket resolution compared to teams not using Breeze
• 10% higher close rate for sales teams using the AI agent

How Does Breeze Work?

1. Marketing:
Answer visitor questions, promote events, and guide people to the right content—automatically.

2. Sales:
Explain pricing, qualify prospects, and book meetings instantly, helping buyers make faster decisions.

3. Service:
Resolve common issues across all channels, assist with simple actions, and escalate as needed.

4. Continuous Improvement:
Track resolution rates, customer sentiment, leads qualified, and meetings booked to spot knowledge gaps and boost satisfaction.

Trust & Customization

Trustworthy AI: Powered by leading large language models with built-in trust and safety.

Highly Customizable: Feed Breeze your PDFs, meeting transcripts, and company docs to ensure answers are accurate and contextual.

Supports All HubSpot Languages: Ready to help your customers—wherever they are.

Getting Started Is Easy

Train: Convert your knowledge base into AI-ready answers.

Deploy: Activate across your website, chat, email, and more.

Optimize: Monitor performance and continuously improve.

Is Breeze Right for Your SMB?

• Want to resolve more tickets automatically?
• Aim to qualify and convert leads around the clock?
• Need to scale support without increasing costs?
• If you answered yes, it’s time to explore Breeze.

Try the ROI calculator: Estimate your savings with Breeze