Follow Us:
  • Call: +1  (365) 363-7100
  • Email: info@hubsplanet.ca
Contact Us

Your Privacy, Our Priority

We are committed to safeguarding your personal data and respecting your privacy at every step.

At HubsPlanet, we are committed to safeguarding your privacy and ensuring transparency about how your data is collected, used, and shared. This Privacy Policy outlines our practices regarding the information we collect and your rights under data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
 
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you have any concerns, please contact us at info@hubsplanet.ca.

1. Information We Collect

We collect information to provide and improve our services, including HubSpot CRM implementation, SaaS solutions, and process automation. The types of information we collect include:

A. Personal Information

1. Name, email address, phone number, and job title.
2. Business details such as company name, size, and industry.
3. Billing information, including payment details. 

B. Usage Data

1. Data on how you interact with our website, services, and tools.
2. Log data, including access times and pages viewed.

C. Technical Information

1. IP address, browser type, operating system, and device details.
2. Cookies and similar technologies for tracking user activity.

D. Third-Party Data

1. Information from integrations with platforms like HubSpot, Salesforce, or Zoho CRM.
2. Data from marketing tools (e.g., Google Ads, LinkedIn Ads).

2. How We Use Your Information

We use your data to enhance your experience and deliver our services effectively. This includes:

A. Service Delivery
  • 1. Implementing and optimizing HubSpot CRM and SaaS solutions.
  • 2. Providing tailored process automation and data migration services.

B. Personalization

1. Customizing your experience and recommending relevant solutions.
C. Communication
  • 1. Sending service updates, newsletters, and promotional content (with opt-out options).
  • 2. Responding to inquiries and providing customer support.
 
D. Compliance
  • 1. Ensuring compliance with legal obligations, such as GDPR and CCPA.
  • 2. Preventing fraud and maintaining security.

E. Analytics & Performance

1. Conducting audits, A/B testing, and performance tracking to improve services.

3. Legal Basis for Processing Data (GDPR)

Under GDPR, we process your data based on the following legal grounds:

A. Consent
  • When you opt-in to receive marketing communications.
B. Contractual Necessity
  • To deliver the services you’ve requested.
C. Legal Obligation
  • To comply with regulatory requirements. 
D. Legitimate Interest
  • To improve our services and ensure security.

4. Your Rights

To exercise these rights, email us at info@hubsplanet.ca

A. GDPR Rights
 
1. Access: Request access to your personal data.
2. Rectification: Correct inaccurate or incomplete data.
3. Erasure: Request deletion of your data ("Right to be Forgotten").
4. Restriction: Limit the processing of your data.
5. Portability: Receive your data in a structured, machine-readable format.
6. Objection: Object to data processing for legitimate interests or marketing.
B. CCPA Rights
 
1. Access: Know what personal information we collect and how it’s used.
2. Deletion: Request deletion of your personal information.
3. Opt-Out: Decline the sale of your personal data.
4. Non-Discrimination: Equal service regardless of exercising your rights.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage your cookie preferences or opt-out through your browser settings. For more details, visit our Cookie Policy.

Types of Cookies We Use

  • 1. Essential Cookies: Necessary for website functionality.
  • 2. Performance Cookies: Help us understand website usage.
  • 3. Marketing Cookies: Used for targeted advertising.

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with

A. Service Providers

Third-party vendors assisting in operations (e.g., hosting, payment processing, analytics).

 

 

B. Business Partners

For integrations and joint marketing efforts (e.g., HubSpot).

C. Legal Authorities

When required by law or to protect our rights.

 

D. Mergers/Acquisitions

In the event of business transitions.

7. Data Retention

We retain your personal data only as long as necessary for:

1. Providing services.
2. Complying with legal obligations.
3. Resolving disputes and enforcing agreements.
 

8. Data Security

We prioritize the security of your data through:

1.  Encryption of sensitive information.
2. Regular security audits and vulnerability assessments.
3. Role-based access controls and two-factor authentication.
 

9. International Data Transfers

As a global service provider, your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies for more information.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:

Email: info@hubsplanet.ca

Phone: +1(365)363-7100

Address: 300-181 University Ave, Toronto, ON, Canada M5H 3M7