Customer Service Excellence Metrics Report
Analysis of customer service KPIs including ticket resolution time, customer satisfaction scores, and support team efficiency using Service Hub.
Key Findings 2025
+15% from 2024
-42% from 2024
-58% from 2024
+18% from 2024
Based on 54,000+ Service Hub customers
50,000+
HubSpot Portals Analyzed
15+
Industries Covered
42
Pages of Insights
What's Inside This Report
Ready to Exceed These Benchmarks?
Our certified HubSpot experts can help you implement strategies from this report to achieve industry-leading results
Related Resources
Continue your HubSpot journey with these complementary resources.
HubSpot CRM Migration Checklist
Step-by-step guide for migrating from other CRMs to HubSpot without data loss.
Marketing Automation Setup Guide
Comprehensive guide for setting up lead nurturing and email marketing automation.
HubSpot ROI Calculator
Calculate the potential return on investment for your HubSpot implementation.
Need Custom Resources?
Can't find exactly what you're looking for? Our team can create custom templates, checklists, and tools tailored to your specific business needs and HubSpot setup.